If you came across that the video is not working in the USB. Make sure that all the required components are installed in your system. Please consider reinstalling the USB App once again in the same system. This should resolve such issues.


If still you finds trouble accessing the videos, please raise a complaint to quality@thegateacademy.com along with all the details for a call back.


Please ensure to send the below details for a call back request-

  • Registered Mobile Number -
  • Call back number (if different) -
  • Date of Enrollment/Admission -
  • GATE Year - 
  • Registered Email - 
  • Name - 
  • Bifurcation of the issue (Subject name, chapter name and the video which is not working)


In most of the cases, we arrange a call back on the same day we receive the complaint, subject to our working hours.

You can reach us at 08040611031 for any queries you may have.