If you are getting a message "Unable to detect hardware" or something similar, while using the USB.

  1. Please make sure that the hardware drivers of your PC/Laptop are installed correctly.
  2. Different system having different configuration, you might need to visit the vendor website to download the latest drivers available.
  3. You need to make sure that all the driver related to the USB are installed and configured correctly.
  4. Try restarting your PC/Laptop once you had installed the USB driver.
  5. Plugin the USBGATE to your system, it should work now.


If still you are facing the same issue, please contact to your nearest service center.